Contact Us

We value your feedback

​How to share your compliments, concerns and/or complaints

We want to hear from you. We want to hear your feedback, your stories, your questions. Were we able to serve you, your family and a loved one with our programs or end-of-life services?

We also want to hear your stories. 

To read the stories from our community please CLICK HERE
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If you have specific clinical feedback, please see below. ​

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​Your Feedback

Hospice Care Ottawa (HCO) strives to provide outstanding care to all of its clients in all of our programs and setting. We value and welcome feedback from clients and family members. Feedback includes compliments, concerns, complaints and any inquiries regarding care.
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​This feedback will inform improvements to HCO’s hospice palliative care services.

​Here are a few ways to provide feedback (compliments, concerns, complaints):

• Discuss directly with those providing your care e.g. nurses, PSW’s, volunteers)
• Ask to speak with your care providers supervisor or Manager
• Contact the Executive Director or the Chair of the Board of Directors
• Contact Ontario's Patient Ombudsman (online or by mail)

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Our Hospice Sites

May Court Hospice
114 Cameron Avenue
Ottawa, ON K1S 0X1
Tel: 613-260-2906
Fax: 613-260-5510

Ruddy-Shenkman Hospice / Hein House
110 McCurdy Drive
Kanata, ON K2L 2Z6
Tel: 613-591-6002
Fax: 613-591-7002

La Maison de l'Est
130 Rossignol Drive
Orléans, ON K4A 0N2
Tel: 613-424-6560
Fax: 613-424-6570
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​General inquiries / Information about Hospice Care Ottawa Programs & Services / Referrals
Tel: 613-680-0306

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