Admissions Coordinator
Full-time, 37.5 hours/week
Bilingual Preferred
Full-time, 37.5 hours/week
Bilingual Preferred
Hospice Care Ottawa (HCO) is a community-based charitable organization whose mission is to accompany and support individuals and their families through their end-of-life journey by providing compassionate, high quality care. Hospice programs include Day Hospice, In-Home support, Family Support, Residential Hospice services and Bereavement Support. We rely on and value the contribution of over 700 volunteers who contribute to every aspect of our programs. HCO proudly recognizes and welcomes the diversity of our community and strive to be inclusive for all. HCO is looking for people to work in a supportive integrated environment who are committed to supporting the highest quality palliative care.
Position Overview:
The Admissions Coordinator is the first point of contact for information regarding hospice programs and services and follows through initiating the admission process for Hospice Care Ottawa. The Admissions Coordinator is responsible to process referrals from the time of referral into appropriate Hospice programs including residence admissions and community services. The Admissions Coordinator ensures that each client is properly onboarded and that patient flow and service levels are maintained. The Admissions Coordinator is also the main support to the Scheduling Office and will be included in a regular On-Call rotation duty. Duties related to patient and family support with admissions are also performed.
Required Education and Experience:
Position Overview:
The Admissions Coordinator is the first point of contact for information regarding hospice programs and services and follows through initiating the admission process for Hospice Care Ottawa. The Admissions Coordinator is responsible to process referrals from the time of referral into appropriate Hospice programs including residence admissions and community services. The Admissions Coordinator ensures that each client is properly onboarded and that patient flow and service levels are maintained. The Admissions Coordinator is also the main support to the Scheduling Office and will be included in a regular On-Call rotation duty. Duties related to patient and family support with admissions are also performed.
Required Education and Experience:
- RN license with the College of Nurses of Ontario is preferred; however, applicants who do not posses an RN designation but possess the experience and required skills required may be considered.
- At least 3 years clinical experience in hospice palliative care and experience working with clients in the community with complex chronic illness
- Superior knowledge on the progression of chronic and palliative /end-of-life diseases as it would relate to a patient’s eligibility for admission to Hospice
- Demonstrated ability to perform advanced clinical assessments using evidence-based knowledge
- Experience communicating with clients and families during crisis.
Required Skills:
- Bilingual in both official languages preferred; Candidates who do not meet this language requirement may still apply and would be considered should there be no applicants who meet this requirement
- Strong decision-making ability
- Advanced medical terminology skills
- Ability to work under pressure
- Ability to problem solve and adjust to rapidly changing priorities in a deadline driven environment
- Exceptional planning, organization and task prioritization and coordination
- Ability to work collaboratively with health professionals inside and outside of the Hospice team
- Possess and demonstrate strong customer service skills
- Excellent communication skills
- Strong computer skills in Microsoft and experience in InfoAnywhere or similar medical software
- Quick and accurate data entry skills
This position also:
- Serves as backup to the Scheduling Coordinator and serves as their replacement in their absence
- Works collaboratively with the Scheduling Office to forecast staffing needs
- Collaborates with the Scheduling Coordinator to ensure staffing levels can support patient needs
- Included in On-Call Duty rotation that includes evenings, weekends and holidays
Key Competencies:
Knowledge: Superior knowledge on the progression of chronic and end-of-life diseases as it would relate to a patient’s eligibility for admission to Hospice
Decision Making: Ability to make timely clinical judgement using established criteria as a guide as it relates to determination of eligibility of patients and admission planning process.
Communication and Relationship Management:
• Demonstrates strong communication skills and ability to interact with multiple internal and external partners and individuals in a tactful and professional manner.
• Collaborates with the Scheduling Coordinator, On-call nurses, Team Leads and residence Management to maximize the care able to be provided in residence
Leadership:
•Exhibits strong interpersonal and leadership abilities as evidenced through the ability to professionally work through situations of conflicts.
• Demonstrates personal maturity as evidenced by the ability to work in a self-directed manner; seeks appropriate clarification on issues that fall outside one's professional scope of practice.
Business Skills: Demonstrates an openness to embrace new technologies to improve day-to-day efficiencies
Knowledge: Superior knowledge on the progression of chronic and end-of-life diseases as it would relate to a patient’s eligibility for admission to Hospice
Decision Making: Ability to make timely clinical judgement using established criteria as a guide as it relates to determination of eligibility of patients and admission planning process.
Communication and Relationship Management:
• Demonstrates strong communication skills and ability to interact with multiple internal and external partners and individuals in a tactful and professional manner.
• Collaborates with the Scheduling Coordinator, On-call nurses, Team Leads and residence Management to maximize the care able to be provided in residence
Leadership:
•Exhibits strong interpersonal and leadership abilities as evidenced through the ability to professionally work through situations of conflicts.
• Demonstrates personal maturity as evidenced by the ability to work in a self-directed manner; seeks appropriate clarification on issues that fall outside one's professional scope of practice.
Business Skills: Demonstrates an openness to embrace new technologies to improve day-to-day efficiencies
Disclaimer
The above statements are intended to describe the general nature and level of work being performed in this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this role. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed
Reporting Relationship: Reports to Director of Residence Care Position
Status: Full-time, Permanent, 37.5 hours per week
Position Schedule: Monday-Friday Days, rotational On-Call Duties that include evenings, weekends and holidays
Compensation: Salary; Eligible for Group Benefits (Health/Dental, Life Insurance & Disability after 90 Days. Eligible for paid personal/sick leave
Location of Work: Ottawa or Kanata. Will require flexibility for remote work if required
Travel: Must be able to travel in Ottawa between Hospice Care Ottawa’s sites when required
Language of Work: Bilingual in both official languages preferred; written correspondence will be in English
COVID-19: Proof of full COVID-19 vaccination is required
Vulnerable Sector Check: Required
To Apply:
Qualified candidates may apply in the form of a cover letter and resume to the attention of:
Catherine Campbell
Human Resources
Hospice Care Ottawa
Ruddy-Shenkman Hospice
110 McCurdy Drive
Kanata, ON K2L 2Z6
Email: Catherine.Campbell@hospicecareottawa.ca
Hospice Care Ottawa is an equal opportunity employer welcoming application from individuals with diverse backgrounds. Accommodation is available during all aspects of the recruitment process. If you require accommodation, please make your request known when contacted.
We thank all applicants for their interest; however only those selected for an interview will be contacted.
